Privacy Policy



This Privacy Policy applies to all of the products, services and websites offered by TopRehabs (d/b/a/ TopRehabs) and its subsidiaries or affiliated companies (collectively “TopRehabs” “we” or “us” or “our”). Sometimes we may post specific privacy notices or help center materials to explain our services in more detail. We do not collect personally identifiable information (PII) about you unless you choose to provide that information to us. Any PII you choose to provide is protected by security controls consistent with the Department of Health and Human Services Information Security and Privacy Policy and the National Institutes of Standards and Technology and Office of Management and Budget guidance. Non-PII information related to your visit to our website may be automatically collected and temporarily stored. If you have any questions about this Privacy Policy, please feel free to contact us through our website or at:

2800 Aero-Park Dr. A
Traverse City, MI 49686

Phone: 1-866-287-6292

This Privacy Policy was last modified on November 10, 2017.

TopRehabs is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect the information you provide.

Information Collected and Stored Automatically

When you browse through our website, we gather and temporarily store technical information about your visit. This information does not identify you. The information we collect includes:

  • The date and time of your visit;
  • IP address and alternative ID’s;
  • The pages you visited; and
  • The address of the website you came from when you came to visit

We use this information to improve our website and provide a better user experience for our visitors. We use tools (e.g., Google Analytics, Act-On) to collect and aggregate this information. This information is available only to our web managers and other designated staff who require this information to perform their duties. This information is retained only for as long as is needed for proper analysis. This information does not include any PII.

Web Measurement and Customization

We use web measurement and customization technologies such as cookies to help our website function better for visitors, and to better understand how the public is using our website. We use “cookies” to test and optimize our website design and content. A cookie is a small text file automatically placed on your computer. We use session cookies and multi-session (also known as “persistent”) cookies on our websites.

We use session cookies to gather data for technical purposes, such as enabling better navigation through our website and generating aggregated statistics about how the website is used. Session cookies are temporary text files that expire when you leave our website. When cookies expire, they are automatically deleted from your computer. We do not use session cookies to collect PII, and we do not share data collected from session cookies. Our use of session cookies is defined as “Tier 1″ usage in accordance with the Office of Management and Budget Memorandum (M)-10-22 Guidance for Online Use of Web Measurement and Customization Technologies.

We use multi-session or “persistent” cookies to customize our website for frequent visitors, and to test variations of website design and content. Multi-session cookies are cookies that are stored over more than a single session on your computer. We do not use multi-session cookies to collect PII, and we do not share data collected from multi-session cookies. Our multi-session cookies are set to expire two years after your last visit to our website. After two years they are automatically deleted from your computer. Our use of multi-session cookies is defined as “Tier 2″ usage in accordance with the Office of Management and Budget Memorandum (M)-10-22 Guidance for Online Use of Web Measurement and Customization Technologies.

You can opt out of our use of cookies with respect to your visit to our website by clicking this link.

Personal Information Voluntarily Submitted to TopRehabs

How do you get my consent? When you provide us with personal information to submit a request, subscribe, complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you are consenting to our collection of that information.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time, by contacting us at or mailing us at:

2800 Aero-Park Dr. A
Traverse City, MI 49686.

If you choose to provide us with personal information via a submission online, email, chat, social media, survey, or mail we may use that information to respond to your message and/or help us get you the information or services that you requested. You are not required to submit personal information (e.g. name, address, telephone number, email address, etc.) in order to access information on our website. If you do submit personal information, we will retain it only for as long as necessary to respond to your question or to fulfill the stated purpose of the communication. Just like information submitted in paper form, electronically submitted information is maintained and destroyed in accordance with the Federal Records Act and records schedules of the National Archives and Records Administration. Your personal information may be subject to disclosure in certain circumstances; for example, if lawfully required in response to a court order such as a subpoena.

Visiting an Official TopRehabs Page on Third-Party Websites and/or Applications

We maintain accounts on third-party websites, such as social media sites, as tools to better interact with the public. Your activity on those third-party websites is governed by the security and privacy policies of those sites. Users of third-party websites are often sharing information with the general public, user community, and/or the third-party operating the website. These actors may use this information in a variety of ways. You should review the privacy policies of third-party websites before using them, and ensure that you understand how your information may be used. You should also adjust privacy settings on your account on any third-party website to match your preferences.

If you have an account with a third-party website, and choose to “follow,” “like,” “friend,” or comment through that website, then certain PII associated with your account may be made available based on the privacy policies of that third-party website and your privacy settings there. We sometimes collect and use PII made available through third-party websites, but we do not share that PII.

Here is a list of privacy policies of the third-party websites we use:

Information Collected and Used from Third-Party Websites

We do not put your data on a computerized customer list without your permission. We do not tolerate spam and not sell, rent, or lease your details (name, address, email etc.) to any other third party. We only share personal information with other companies or individuals outside of its organization in the following limited circumstances:

  • We have your consent.
  • We require opt-in consent for the sharing of any sensitive personal information.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf.
  • We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable terms of service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of TopRehabs, its users or the public as required or permitted by law.

However, you may receive the following types of email directly from us: (1) confirmation of communication or requests made to us on your behalf, (2) reminders, (3) our monthly newsletter and content publications, (4) and treatment options.

When you click on links on our web site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Interaction with Children Online

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We will take all reasonable steps necessary to protect the privacy and safety of any child from whom information is collected, as required by the Children’s Online Privacy Protection Act (COPPA). A child’s parent or guardian is required to provide consent before we collect, use, or share personal information from a child under age 13.

Information and instructions will be provided by the specific webpage and/or app that collects information about a child. The webpage and/or app will specify exactly what the information will be used for, who will see it, and how long it will be kept.


Unless required by laws, we do not sell or disclose, for profit or otherwise, any of the PII we collect through our websites other than as is specifically described in this Privacy Policy.

Intrusion Detection

This site is maintained by TopRehabs. It is protected by various provisions of Title 18, U.S. Code. Violations of Title 18 are subject to criminal prosecution in federal court.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

California Privacy Rights

Companies that collect PII from California residents and disclose such information to third-parties for marketing purposes must, in response to a request by a consumer, either: (i) provide a list detailing the categories of information shared and the entities to which such information was provided; or (ii) provide a mechanism by which a consumer may opt-out of having their information shared with third-parties. Therefore, you can request that your PII not be shared with third-parties by sending your request, including your full name, email and postal addresses to:

California Opt-Out
c/o TopRehabs
2800 Aero-Park Dr. A
Traverse City, MI 49686

Phone: 1-866-287-6292

California users may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by calling that agency at 1-800-952-5210; or by emailing that agency at

By using our websites, you are consenting to the terms of this Privacy Policy; and to our collection, use and disclosure of PII in accordance with the terms described above.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at or by mail at TopRehabs, 2800 Aero-Park Dr. A, Traverse City, MI 49686.

You can unsubscribe to all future emails, communications, and offers, by sending us an email at or click the unsubscribe link at the bottom of any of our emails.